Frequently Asked Questions
I have questions about Learning@Sitecore and Sitecore Training. Who do I contact?
Learning@Sitecore Support has moved! You can now reach us through the Sitecore Support & Self-Service Portal. To put in a training-related support ticket, please follow the instructions for How to Contact Learning@Sitecore Support.
I have questions about Instructor-Led Training. Who do I contact?
To contact our Instructor-Led Training team, please email us at GlobalTraining@sitecore.com.
I am a Sitecore Certified Developer and am unable to access Sitecore downloads or put in a ticket.
Please reach out to the relevant team listed below regarding your Sitecore Developer account permissions.
Partners: Contact Partner Support through the Sitecore Partner Network Contact Us form.
Customers and Freelancers: Contact Sitecore Developer Support through the Sitecore Support Contact Us form.
I enrolled in the Sitecore® Experience Solution 9 Developer Certification. How do I take my exam?
Within 1-2 business days after getting your confirmation, you will receive a message in your Learning@Sitecore Inbox containing instructions on how to register for a proctoring appointment with our proctoring service Webassessor.
I enrolled in Sitecore Experience Platform—Technical Product Solution Subscription. How do I get my exam voucher for the Sitecore® Experience Solution 9 Developer Certification?
Enrollment in the Sitecore Experience Platform—Technical Product Solution Subscription no longer provides an exam voucher for the Sitecore® Experience Solution 9 Developer Certification. For access to the updated study guide and an exam voucher, enroll in the Sitecore® Experience Solution 9 Developer Certification through our catalog.
I am a customer who was registered in Meridian, the previous Learning Management System (LMS). How do I register with Learning@Sitecore and access my enrollments?
Welcome! In order for all your account data to transfer correctly into your new Learning@Sitecore account, you will need to do the following:
- Register for an account on Learning@Sitecore using the same email address that you used for your Meridian account. If you do not register with the same email address, you will not be able to access your enrollment history.
- Once that account has been registered with Learning@Sitecore and the email addresses match, all your active enrollments will be available on your Learner Dashboard.
- If you were enrolled in an eCourse after November 2019, your enrollment has been mapped to the corresponding Product Solution and you will have access to that entire Product Solution for four months.
I enrolled in Sitecore® Platform Essentials for Developers 9.0 or Sitecore® Experience Solution 9 Developer Certification Exam on or after March 20, 2020. How do I access the exam?
If you enrolled in Sitecore® Platform Essentials for Developers 9.0 or Sitecore® Experience Solution 9 Developer Certification Exam on or after March 20, 2020, your exam enrollment has been carried into Learning@Sitecore and is accessible via your Learner Dashboard. If you enrolled prior to March 20, 2020, you should have received a message upon your enrollment containing the information needed to access your exam.
How can I make sure my Certifications transferred correctly?
If you have not done so already, please update your Webassessor account to reflect the email address associated with your Learning@Sitecore account. They must match in order for your Certification to display properly in our systems.
What’s up with this new learning format? What’s the difference between the two learning models?
The Free-form model allows you to navigate freely between Labs. The Sequential model directs you from the first lesson through to the final lesson and requires you complete one before beginning the next.
If you have any additional questions or concerns, please contact us through the Sitecore Support & Self-Service Portal. To put in a training-related support ticket, please follow the instructions for How to Contact Learning@Sitecore Support.
What are the options to pay for my courses?
You have two options to pay for the courses on Learning@Sitecore. First, we accept credit card payments for all orders. Second, we accept invoice payments, also known as purchase orders, for orders that exceed $1000 USD.
If you are buying courses via a purchase order, you will need to provide the purchase order number issued by your company or finance team when checking out so that we can begin processing your purchase. You will also need to send an electronic copy of your purchase order or purchase order email to GlobalTraining@sitecore.com to ensure we can finalize your order.
We will need this purchase order number to successfully process your order and confirm your booking. You can also contact us via the above email addresses if you have any payment-related questions regarding the courses on Learning@Sitecore.